No Refund on Massage Therapy Services

There will be no refunds on any of our Massage Services and therapy sessions once the services are rendered regardless of your experience or how you feel. In the unlikely event of you feeling not satisfied, you must notify your therapist immediately and discuss your concerns with them during and/or immediately upon completion of your massage session. No compensation, discount, or refunds will be issued.

Cancellation, No-Show & Late Cancellation Fees

Appointments cancelled or rescheduled with less than 24 hours’ notice, or clients who do not arrive for their scheduled session (no-show), may be subject to a cancellation or no-show fee as described in our Cancellation, No-Show & Late Arrival Policy.

These fees are separate from and in addition to this Refund Policy. They apply to the reserved appointment time, not to services rendered.

Because no payment is collected at the time of booking, any applicable cancellation or no-show fee will be communicated to the client directly and is due prior to or at the time of their next appointment. Holistic Massage & Spa reserves the right to require prepayment or a deposit for future bookings from clients with a history of no-shows or late cancellations.

Please review our full Cancellation, No-Show & Late Arrival Policy at holisticmassageandspa.com/cancellation-policy before booking.

Right of Withdrawal

Unless exceptions apply, if you qualify as a European consumer, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you don’t fit this qualification, you cannot benefit from the rights described in this section.

Exercising Your Right of Withdrawal

To withdraw from a contract, you must inform us clearly of your decision. This can be done using a withdrawal form or by any other clear statement. Make sure to do this before the withdrawal period ends.

Withdrawal Period

For goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods.
For multiple goods ordered together or delivered separately, the withdrawal period ends 14 days after you or a designated third party acquires physical possession of the last good.

Effects of Withdrawal

If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable.

However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed.

We will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement.

Returning Physical Goods

Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract.

Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

You will bear and will be responsible for return shipment and the costs of returning the goods. Prior Return Authorization is required.

Contact

All communications must be sent using the contact information provided in this Refund Policy document.

Contact email: info[at]holisticmassageandspa.com